ADA Compliance Policy

ADA Policy

Accessibility Policy:

Giles County, Tennessee, welcomes everyone to this online platform. We are committed to ensuring that the website is accessible to people with disabilities including those with mobility, cognition, independent living, hearing, vision and self-care disabilities. This commitment has resulted in a review of the online content of the website and any third-party contributors of software systems deployed in the website’s functionality.

Our web developers and content managers have undertaken a review of the existing website with a goal of ensuring that the content, graphics and photos are accessible to those who are navigating the website with assistive technology or who require additional website features to access content. Further, steps have been taken to ensure that the website design is an intuitively driven navigation that does not place impediments for those navigating with special technology.

Some specific actions that have been taken to assure accessibility include:

  • Providing descriptive alternative language for photos and graphics
  • Providing audio alternatives or readable PDF content or access to alternate assistance for content for certain types of diagrams or specifications
  • Deployment of the software, UserWay, located on the top left of the navigation of every page of the website.

This software enables users to enhance font size, contrast of the colors on the page of the website, change spacing between letters and provides an audible rendering of the website

  • Minimizing “clicks” required to access additional information
  • Creating consistent top page navigation buttons
  • Left justification of text to work with reader systems
  • Eliminating Pop Up text boxes that interfere with technology readers
  • Closed Captioning of videos used on the website

An ongoing review of third-party software systems to understand their compatibility with assistive technology.

Working toward accessibility is an ongoing commitment on behalf of Giles County, Tennessee.  As such we invite users who encounter areas of the website that would benefit from additional review and work to contact us at: 256.757.1373

Rev. 2020.8.7

Americans with Disabilities Act Grievance Procedure

This grievance procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Giles County Government.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number, email address of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted as soon as possible, preferably within 60 calendar days of the alleged violation to:

Melissa Coffey Green, ADA Coordinator

Giles County Mayor’s Office

222 W Madison St, Pulaski, TN 38478

(931) 363-5300

Within 15 calendar days after receipt of the complaint, ADA Coordinator will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ADA Coordinator will respond in writing, and where appropriate, in format that is accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of Giles County Government and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Giles County Mayor or designee.

Within 15 calendar days after receipt of the appeal, the Giles County Mayor or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Giles County Mayor or designee will respond in writing, and, where appropriate, in a format that is accessible to the complainant, with a final resolution of the complaint.

 

ADA Transition Plan

Facility Giles County Courthouse

 

Contact Person Melissa Greene Department Mayor’s Office

 

Email mgreene@gilescountytn.gov Phone 931-363-5300

 

 

 

 

 

 

 

WEBSITE INFO

This website was created in 2020 by Connected Sustainability LLC, a Tennessee company that specializes in website creation, digital and traditional marketing and strategic marketing planning for businesses, communities, local governments, organizations and other clients.To contact our partners, email Claudia Johnson at Claudia@ConnectedSustainabilityllc.com or Amy Green at Amy@ConnectedSustainabilityllc.com. Call 931-309-0923 for more information.